Continuous Business Improvement
At BMS, a Continuous Business Improvement is a set of activities designed to bring gradual, but continual improvement to a process through constant review.
The beginning steps of the Continuous Business Improvement Process predict the improvement that would result from changing a current process. Next the new process is put in place and data collected on the improvements achieved. The results are compared to the results predicted. If the results are favourable, final changes are made to the process. Then the new process is documented and employees are trained in the new methods. An effective Continuous Business Improvement Process starts with careful planning, must result in effective performance, is measured to ensure effectiveness, and further improved in a continuous cycle.
The Continuous Business Improvement Process can be used to achieve ever-increasing levels of operational performance and customer satisfaction.
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